Minga Club Terms & Conditions



Minga Club (“Minga Club” or the “Program”) is the loyalty program offered by Minga London (“Minga”, “we”, “our” or “us”) to customers shopping through mingalondon.com.

Through Minga Club, Members can earn points, unlock rewards, progress through membership tiers and access exclusive products, benefits, experiences and opportunities.

By joining Minga Club, you agree to these Terms & Conditions, our website Terms & Conditions and our Privacy Policy.



1. MEMBERSHIP

Membership in Minga Club is free and available to individuals with a registered Minga London customer account.

Membership is limited to one account per person. Accounts, points, rewards and tier benefits are personal and may not be transferred, shared, sold or combined with another account.

Members must provide accurate information and keep their account details up to date.

Minga may refuse, merge, suspend or close accounts that:

  • contain false or misleading information;
  • duplicate another account;
  • are connected to fraudulent or suspicious activity;
  • abuse points, rewards, promotions or referrals;
  • or otherwise violate these Terms.



2. EARNING POINTS

Members may earn points on eligible purchases made through the Minga London website while logged into their customer account.

Unless otherwise stated, points are calculated on the product value paid after discounts and rewards. Delivery charges, taxes, duties and other excluded amounts do not qualify for points.

Points from purchases will appear as pending after checkout and will normally become approved 30 days after the order date, provided the order has not been cancelled, returned, refunded, charged back or identified as suspicious.

Pending points cannot be redeemed.

The number of points earned for purchases may depend on the Member’s tier and will be displayed on the Minga Club page or in the Member’s account.

Minga may change the number of points awarded for future purchases or activities.

Other Ways to Earn Points

Members may also be able to earn points through activities such as:

  • creating an account;
  • referring a friend;
  • signing up for the newsletter;
  • following Minga on selected social platforms;
  • entering their birthday;
  • submitting eligible product reviews;
  • downloading the Minga app;
  • or participating in selected Minga Club activities.

Each activity may be subject to additional requirements, limits or approval periods.

Activities and their corresponding points may be added, changed, suspended or removed at any time.

Activities intended to be completed once, such as creating an account or downloading the app, will normally qualify for points only once per Member.



3. PREVIOUS PURCHASES

Eligible purchases made within the three months before joining Minga Club may qualify for retroactive points.

The purchase must be linked to the same email address used for the Minga Club account or otherwise verified by Minga.

Members may be asked to contact Customer Support and provide their order details.

Orders placed more than three months before joining Minga Club are not eligible.



4. POINT STATUS AND ADJUSTMENTS

Points may appear as:

  • Approved: available to redeem;
  • Pending: awaiting approval and not yet available to redeem;
  • Cancelled: removed following a cancellation, return, refund, chargeback, invalid referral, account adjustment or breach of these Terms.

If an order is cancelled, returned or refunded, any points earned from that order may be cancelled or deducted from the Member’s account.

For a partial refund, a proportional number of points may be deducted.

Minga may correct a points balance where points have been awarded, deducted or displayed incorrectly.



5. POINT EXPIRATION

Approved points expire after 12 consecutive months of account inactivity.

Account inactivity means that the Member has not completed any qualifying points activity, including earning or redeeming points, during that period.

Any qualifying points activity restarts the 12-month inactivity period.

The expiry of points due to inactivity will not, by itself, change the Member’s existing tier status.

Expired points cannot be reinstated unless Minga determines that they expired because of a technical or administrative error.

Members are responsible for checking their points balance and available account information.



6. MINGA CLUB TIERS

Minga Club currently includes three tiers:

  • Inside
  • Floor
  • Backroom

New Members will enter the initial Minga Club tier and can progress through the tiers by accumulating the number of approved qualifying points shown on the Minga Club page.

A Member’s tier will update automatically once the applicable threshold has been reached and verified.

Tier benefits may include:

  • early access to launches or sales;
  • exclusive products and rewards;
  • members-only content or opportunities;
  • priority access;
  • invitations to events or experiences;
  • co-creation opportunities;
  • special services;
  • or other benefits displayed by Minga.

Higher tiers may unlock additional or more exclusive benefits.

Tier benefits may be subject to availability, location, capacity, eligibility requirements or additional conditions. Reaching a tier does not guarantee access to every product, event, experience or benefit.

Current tier thresholds and benefits will be displayed on the Minga Club page or in the Member’s account.

Minga may make reasonable changes to tier thresholds, structures and benefits. Where a change materially affects existing Members, we will provide reasonable notice where possible.



7. REWARDS AND REDEMPTION

Members may exchange approved points for rewards available through their Minga Club account.

Rewards may include:

  • discount vouchers;
  • physical products or merchandise;
  • access to products, content or launches;
  • invitations or experiences;
  • or other member benefits.

Rewards:

  • are subject to availability;
  • may have additional conditions or expiry dates;
  • have no cash value;
  • cannot be exchanged for cash;
  • cannot be transferred, sold or resold;
  • and cannot be combined with another reward unless expressly stated.

Only one Minga Club reward may be redeemed per order unless otherwise stated.

Rewards cannot be redeemed as standalone transactions. To claim a reward, the Member must place an eligible order and complete a purchase through the Minga London website.

When a reward is redeemed, the required points will be deducted from the Member’s balance.

Points used to activate or apply a reward will not normally be reinstated. Minga may reinstate points where an unused reward was claimed by mistake or where a technical or administrative error occurred.

Minga may cancel a reward or order where points, rewards or discounts have been obtained or used improperly or fraudulently.



8. PHYSICAL REWARDS

Physical rewards, including clothing, accessories and merchandise, are subject to stock, size and delivery availability.

Minga cannot guarantee that every size, colour or physical reward will remain available until checkout is completed.

Physical rewards will be shipped only with the purchased items in the same eligible order and to the same delivery address.

Physical rewards cannot be exchanged or returned because of preference, fit or change of mind, except where required by law.

This does not affect the Member’s statutory rights where a reward is faulty, damaged or incorrectly supplied.

Unless otherwise stated, any delivery charges, taxes or duties applicable to the order remain the responsibility of the Member.



9. RETURNS AND REFUNDS

If a Member returns or cancels an order from which points were earned, the corresponding points will be cancelled or deducted.

Where the Member has already spent those points, future points may be used to offset the resulting negative balance.

If an order placed using a reward or discount is returned or refunded:

  • the redeemed points may not be reinstated;
  • the reward has no refundable cash value;
  • and any refund will reflect the discount or reward applied to the relevant products.

Nothing in these Terms limits any statutory cancellation, refund or consumer rights.



10. REFERRALS

Referral rewards are available only where an eligible first-time customer completes a qualifying purchase using a valid referral link.

The applicable referral reward, minimum purchase requirement and any additional conditions will be displayed at the time of referral.

Self-referrals, duplicate or fake accounts, misleading referrals and attempts to manipulate the referral system are prohibited.

Referral links must not be promoted through spam, automated activity, misleading advertising or paid advertising using Minga’s name or trademarks.

If a referred order is cancelled, returned, refunded, charged back or otherwise found to be ineligible, the related referral points or rewards may be removed.

Minga may withhold or revoke referral rewards where abuse, fraud or suspicious activity is identified.



11. CO-CREATION OPPORTUNITIES

Members may occasionally be invited to participate voluntarily in surveys, voting, feedback sessions, product testing or other co-creation opportunities.

By submitting ideas, suggestions, comments, preferences or general feedback, Members allow Minga to use, adapt, develop and commercialise those submissions without payment, royalties or other compensation.

Members acknowledge that Minga may already be developing, or may later develop, products or ideas similar to a submission.

Any project involving the creation of an original design, artwork or other substantial intellectual property may be subject to separate participation terms.

Members must not submit content that belongs to another person, is confidential or infringes third-party rights.



12. ACCOUNT SUSPENSION OR TERMINATION

Minga may suspend or terminate a membership and cancel points, rewards or tier status where we reasonably believe that a Member has:

  • violated these Terms;
  • committed or attempted fraud;
  • manipulated points, rewards, referrals or promotions;
  • created or used duplicate accounts;
  • used the Program for unauthorised commercial purposes;
  • or otherwise abused Minga Club.

Members may leave Minga Club by contacting Customer Support or closing their associated customer account where this option is available.

Leaving Minga Club or closing the associated account will result in the permanent loss of unused points, rewards and tier status.



13. PROGRAM CHANGES OR CLOSURE

Minga may make reasonable changes to Minga Club, including changes to:

  • how points are earned, approved, redeemed or expired;
  • rewards and benefits;
  • tier thresholds and structures;
  • eligible products, activities or locations;
  • or other aspects of the Program.

Changes may be made for commercial, operational, legal, security, fraud-prevention or technical reasons.

Where a change materially disadvantages existing Members, Minga will provide reasonable advance notice through the website, email, app or Member account, except where an immediate change is required for legal, security, fraud-prevention or technical reasons.

Minga may suspend or terminate Minga Club. Where reasonably possible, Members will receive advance notice and an opportunity to redeem approved points before the Program ends.

The latest version of these Terms will always be available on our website. Continued participation after updated Terms take effect constitutes acceptance of those changes.



14. AVAILABILITY AND LIABILITY

Minga does not guarantee that Minga Club, points, rewards, benefits or account features will always be available without interruption.

Minga will not be responsible for delays or failures caused by events outside our reasonable control, including third-party platform outages, internet failures or delivery disruptions.

Where a technical or administrative error affects a Member’s points, reward or tier status, Minga will take reasonable steps to investigate and correct it where appropriate.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so or affects a Member’s statutory consumer rights.



15. PRIVACY AND COMMUNICATIONS

Personal information collected in connection with Minga Club will be processed in accordance with our Privacy Policy.

Members may receive service communications required to operate Minga Club, including updates concerning points, rewards, tier status, account security and material Program changes.

Marketing communications, including promotions and product launches, will be sent in accordance with the Member’s marketing preferences and applicable law.

Members may unsubscribe from marketing communications at any time without ending their Minga Club membership.



16. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Members living elsewhere will continue to benefit from any mandatory consumer protections provided by the laws of their country of residence.

Nothing in these Terms restricts a consumer’s right to bring proceedings before a court with jurisdiction under applicable consumer law.



17. CONTACT

For questions concerning Minga Club, points, rewards or tier status, please contact our Customer Support team through the Minga London Help Centre.