Frequently asked questions

Orders are processed Monday–Friday, excluding bank holidays. Check your shipping email for your tracking information.

Please note that during Black Friday, high order volumes may cause slight delays in processing and shipping. Thanks for your patience!

HOLIDAY SPECIAL

This year, we have extended returns for purchases made between November 20, 2024, and December 31, 2024.
The return deadline is extended to January 15, 2025 or 30-days from invoice date, whichever is later.
Enjoy your holiday shopping!

We gladly accept returns within 30 days of receiving your order!

• Items must be unworn, unwashed, and returned in their original packaging with tags still attached.
• Tights, earrings (for hygiene reasons), and gift cards cannot be returned. Swimwear must have the hygiene sticker intact.
• Exchanges are not offered. If you need a different size or item, please place a new order after returning your original item.
• Shipping fees are non-refundable, and we’re not responsible for returns lost or stolen in transit.
• Items marked as “final sale” are not eligible for returns.

Ineligible returns will be discarded, and we won’t be able to refund or resend these items.

start return

RETURN PROCESS:

1. Print and attach the label to your parcel and drop it off at any DHL EXPRESS location.
2. For QR codes, simply show the code at the drop-off point, and they’ll print the label for you. Please note that QR codes may not be available at all locations.
3. Ask for a proof of return receipt to ensure your return is tracked.
4. Once we receive your return, we’ll process your refund within 14 business days and keep you updated via email.

Find your nearest DHL Express drop-off point here.

RETURN COSTS:

Your return will incur a cost, which will be deducted from your refund. Please note that original shipping fees are non-refundable.

You can check the table below for specific return costs:

STILL HAVE QUESTIONS?

Submit a request through our contact form.

Click the button below to track your parcel's progress.

Track my order

Orders are processed Monday to Friday, excluding holidays. Once your order has shipped, we will email you a confirmation with tracking details. Please note that tracking may take up to 48 hours to update.We strive to deliver all orders within the estimated delivery times, but delays can occur, especially during busy periods.Please note: We are unable to deliver to freight forwarders or PO Box addresses.

We ship worldwide – including big cities and small island nations.

For the following countries, there are no customs fees or duties on your order:

United Kingdom;

European Union countries:
Germany, France, Netherlands, Italy, Ireland, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden.

Other countries/territories:
Andorra, San Marino, Iceland and Liechtenstein (members of the European Economic Area).

USA: Orders up to US$800 are duty-free.
Australia: Orders up to AUS$1000 are duty-free.
New Zealand: Orders up to NZD$1000 are duty-free.
Japan: Orders up to JPY ¥10,000 are duty-free.
Canada: Orders up to CAD 150 are duty-free for customs, but GST/HST may apply for goods between CAD 40 and CAD 150.

For countries not listed above, you may be charged customs fees depending on local regulations. These fees are determined by local customs and the shipping carrier, and they are not covered by Minga London.

Please note:

• We are legally required to declare all items at their full value and cannot alter this to reduce customs fees.
• If you refuse a shipment, you are responsible for any shipping and customs charges incurred. These costs will be deducted from your refund. If return fees exceed the order value, the package will be abandoned, and no refund will be issued.

Minga London prioritizes ethics in everything we do. We collaborate closely with trusted suppliers who share our values and adhere to our ethical code of conduct. By producing low quantities to avoid overproduction, paying fair wages to our suppliers, and offering high-quality, long-lasting products, we ensure that our practices are rooted in fairness and responsibility. Our commitment to ethical fashion extends to both people and the planet, with a focus on doing things right every step of the way.

MINGA is the owner’s nickname, which her brother gave her when they were kids. Even today, he doesn’t know the meaning behind it or the reason for that name.
Other possible meanings for the word are just a funny coincidence.

All the girls who shop and love our brand are Minga Girls.
If you want to be featured in our instagram, just tag us on your posts wearing the brand and type #mingalondon!
For collaborations or press requests, please contact collabs@mingalondon.com or DM us on Instagram.

No. You won’t have to pay any additional charges.
You can expect the same service and great products! If there is any import cost associated with your order we will cover it for you. :)

You can purchase e-gift cards from our website, and they will be sent directly to your email inbox. If you're surprising someone, simply forward the email or share the gift card link.

Using Your Gift Card:

1. Check your email for the gift card.
2. Copy the gift card code.
3. Enter the code at checkout to apply it to your order.

Gift Card Expiry:
E-gift cards are valid for 12 months from the date of purchase.

Important Notes:

• E-gift cards cannot be purchased or used with discount codes.
• E-gift cards are non-refundable.

Lost Your E-Gift Card?
If you’ve lost or haven’t received your e-gift card, contact our customer care team with your order number or the email address used for the purchase, and we’ll assist you in getting a replacement.

Exceeding the Balance?
If your purchase total exceeds the value of the gift card, you can pay the remaining balance with another payment method.